ahri Casino & Sportsbook Data Care

This page describes what we collect when you use ahri and how we keep that data protected. We at ahri operate a gaming platform offering slot tournaments, live-dealer tables, and sportsbook markets. To deliver these services, we collect personal information—your email, phone, identity documents, and payment details. This policy explains what we collect, how we use it, and what rights you have over your data.

We do not sell your personal information to third parties. We do not use your gaming history for marketing outside ahri without your consent. Our data practices comply with applicable privacy regulations in the jurisdictions where we operate. If you have questions about how we handle your data, contact our support team during business hours.

Read this page carefully before creating an account on ahri. By registering, you accept the data practices described here.

What Data We Collect on ahri

We at ahri collect the following information when you create and use your account:

• Contact details: Email address, phone number, full name.
• Identity documents: Government ID (KTP, passport, or driving licence), uploaded as part of KYC verification.
• Payment information: Payment method name (e.g., DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank details), transaction history, and deposit/withdrawal amounts.
• Game activity: Bets placed, tournament results, game history, account balance, and login timestamps.
• Device and access data: IP address, browser type, device type, and approximate location (city/region level, not precise GPS).
• Support communications: Chat transcripts, email messages, and support tickets you submit.

We do not collect your password in plaintext. Your password is hashed and stored securely. We do not collect your payment card full numbers—payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank) retain those details, and we store only transaction references.

How We Use Your Data on ahri

We at ahri use your data for the following purposes:

• Account administration: Creating your account, processing logins, resetting passwords, and handling account recovery requests.
• Payment processing: Processing deposits via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer. Processing withdrawals and verifying payment method ownership.
• KYC and compliance: Verifying your identity, performing anti-money-laundering checks, and reporting to regulatory authorities where required by law.
• Game administration: Recording bets, settling tournaments, resolving disputes, and investigating suspected abuse.
• Support and communication: Responding to your support requests, sending account notifications, and notifying you of platform changes.
• Fraud prevention: Detecting duplicate accounts, payment fraud, bonus abuse, and access from restricted jurisdictions.

We do not use your gaming history to profile you for marketing outside ahri. We do not sell aggregate gaming data (e.g., "players in Surabaya prefer slot tournaments") to third parties without anonymising it first. We may share anonymised statistics with our internal analytics team and, if legally required, with regulatory authorities.

Your data serves ahri operations only—account management, compliance, and fraud prevention. We do not monetise your personal information.

Third-Party Processors and Data Transfers on ahri

We at ahri use third-party service providers to deliver our platform. These processors may access your data as follows:

• Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and your bank (online payment, e-wallet, mobile banking, local payment) receive payment details to process deposits and withdrawals.
• Email and SMS providers: Our communication vendor handles email verification and password-reset codes. Your email and phone are shared with this provider only.
• Cloud hosting: Our servers may be hosted in jurisdictions outside Indonesia (e.g., Singapore, Malaysia). Your data is encrypted in transit and at rest.
• Identity verification services: Third-party vendors may assist in verifying your ID documents. They access your name, document type, and photo only.

We require all third-party processors to sign data-protection agreements and comply with applicable privacy regulations. We do not allow processors to use your data for their own purposes. If a processor breaches these terms, we terminate the relationship and notify affected users.

We do not transfer your personal data to countries with weaker privacy laws than Indonesia without your explicit consent and appropriate safeguards (e.g., encryption, contractual protections).

Cookies and Tracking on ahri

We at ahri use cookies to improve your browsing experience. Our cookies serve these purposes:

• Session cookies: Keep you logged in during your visit. These expire when you close your browser.
• Preference cookies: Remember your language choice and account settings (e.g., odds format).
• Analytics cookies: Track page views, click patterns, and feature usage. We use this data to identify broken features and improve interface design. Analytics data is anonymised (we do not link it to individual player IDs).

We do not use third-party advertising cookies or cross-site tracking. We do not track you across other websites. You can disable non-essential cookies in your browser settings without losing access to ahri—only session cookies are required to stay logged in.

Your Data Rights on ahri

We respect your rights over your personal data. Under applicable privacy laws, you may:

• Request access: Ask us to provide a copy of all personal data we hold about you. We respond within 10 business days.
• Request correction: Ask us to update incorrect information (e.g., outdated phone number). We make corrections within 5 business days.
• Request deletion: Ask us to delete your data subject to legal retention requirements. Gaming records and identity documents must be retained for 5 years after account closure for anti-money-laundering compliance.
• Withdraw consent: If you consented to promotional emails, you can unsubscribe via the link in any email. You can also manage preferences in your account settings.
• Export your data: Request a machine-readable copy of your data in common formats (CSV, JSON). We provide this within 10 business days.

To exercise any of these rights, contact our support team via live chat or email. We verify your identity before fulfilling requests. Some requests may incur a small administrative fee if they require significant processing effort.

Data Security Measures on ahri

We at ahri employ industry-standard security practices to protect your data:

• Passwords are hashed using strong algorithms (bcrypt or argon2) and salted. We never store plaintext passwords.
• All data transfer between your browser and our servers uses SSL/TLS encryption (https://).
• Payment data is encrypted and complies with PCI-DSS standards (we do not store full card numbers).
• Identity documents are stored in encrypted, access-restricted storage.
• Our servers are protected by firewalls, intrusion-detection systems, and regular security audits.
• Staff access to customer data is restricted to employees with a legitimate business need, and all access is logged.

Despite these measures, no system is non-specific info secure. If we discover a data breach, we notify affected users within 72 hours and cooperate with regulatory authorities. We recommend that you use a strong, unique password on ahri and enable multi-factor authentication (via SMS or email) for additional security.

Data Retention on ahri

We at ahri retain your data only as long as necessary for the purposes described in this policy. Here are our retention timelines:

• Contact details (email, phone): Retained while your account is active. If you close your account, we retain these for 1 year in case you wish to reopen it.
• Identity documents: Retained for 5 years after account closure to comply with anti-money-laundering regulations.
• Gaming history: Retained for 3 years to handle dispute resolution and fraud investigations.
• Payment records: Retained as required by banking regulations (typically 5–7 years).
• Support communications: Retained for 2 years after the support case closes.
• Analytics data: Aggregated and anonymised data is retained indefinitely; individual-level analytics is deleted after 1 year.

After the retention period, we securely delete your data or irreversibly anonymise it. You may request earlier deletion subject to legal retention requirements (e.g., we cannot delete identity documents within the 5-year anti-money-laundering retention period).

International Data Transfers and Jurisdiction

We at ahri operate across multiple jurisdictions. Your data may be processed and stored in countries outside Indonesia, including Singapore, Malaysia, and other Southeast Asian regions. These countries may have different privacy laws than Indonesia.

We ensure that any transfer complies with applicable privacy regulations. We use encryption, contractual safeguards, and standard data-protection clauses to protect your data during transfer. If you access ahri from a different country, your data may be transferred to that country for service delivery.

By using ahri, you consent to international data transfers as described in this policy. If you do not consent, do not create an account.

Contact Us About Privacy

If you have questions about our privacy practices, wish to exercise your data rights, or believe we have mishandled your data, contact our support team:

• Email: [email protected]
• Live chat: Available during business hours (09:00–22:00 Jakarta time, seven days a week)
• Support page: Visit our FAQ section for common privacy questions

We respond to data-subject requests within 10 business days. If you are not satisfied with our response, you may lodge a complaint with the data-protection authority in your jurisdiction.

Policy Updates and Final Notes on ahri

We at ahri may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or new technologies. We notify you of material changes via email at least 30 days before they take effect. Your continued use of ahri after the change constitutes acceptance of the updated policy.

This policy is governed by the laws applicable in the jurisdiction where ahri is registered. If any provision of this policy is found to be unenforceable, the remaining provisions remain in effect.

For the most current version of this policy, visit this page regularly. Last updated: [current date]. If you have concerns about ahri's data practices or believe we have violated your privacy rights, please contact us immediately via the methods listed above. We take all privacy concerns seriously and investigate thoroughly.